Business Strategy
Intermediate
Featured
Building Loyalty in a High-Touch Industry
Develop strategies to create lasting relationships with clients in the personal world of equestrian services.
4.9
156 students
5 hours
Updated 1/8/2024
Created byEmma Thompson
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About This Course
The equestrian industry is built on trust and relationships. Learn how to leverage this personal connection to build unshakeable client loyalty. This course covers relationship management, communication strategies, and retention techniques specifically designed for horse professionals.
What You'll Learn
Understand the psychology behind client loyalty
Develop effective communication strategies
Create systems for consistent service delivery
Handle complaints and turn them into opportunities
Design loyalty programs that increase retention
Measure and improve client satisfaction
Requirements
Experience working with clients
Basic understanding of customer service
Willingness to implement feedback systems
Tags
Client Relations
Communication
Retention
Service